Whether you bank in our branches or online, your experience is of the utmost importance to us. That is why we have revamped our digital banking platform with better usability and new features. Now you have access to easier saving, spending, tracking, account opening, and new helpful financial features and functions.
Have you checked your mail?
Please Note: You should have received a green envelope with a booklet from Exchange Bank in the mail. This booklet provides the full details of the enhancement, what to expect, and FAQs. If you did not receive a booklet, you can preview and download the guide here.
Online & Mobile Banking
Access to online and mobile banking will be available after 9:00am on August 10th!
Android® users will need to download the new Exchange Bank mobile app. Apple users will not need to download the new app as long as they have enabled automatic updates. If the Apple app does not update automatically, Apple users will need to navigate to the App Store and manually download the new version.
Existing users should refer to the instructions in the booklet to log into digital banking for the first time. You will need your existing username and special password as described in the book.
Please use the links below to download the new apps.
Debit Cards
Activate your new debit card if you haven’t already.
You should have received a new debit card in the mail in July. If you did not, please contact the bank. Your new contactless card features tap-to-pay instantly and will have mobile wallet technology soon, offering a faster, easier, and safer way of paying for everyday purchases.
Card Activation & PIN
- You must set up a PIN on your new debit card. You can reuse your existing PIN number when you activate your new card.
- Once you activate your new debit card, it can be used for Point-Of-Sale (POS) transactions and ATM withdrawals
New Features:
- Customizable Debit Card Limits: Temporarily adjust debit card limits within the mobile banking app, up to the available balance in your account, to make large purchases.
- Extended Processing Times: 5:00pm cut-off time for day-end processing, 4:00pm for mobile check deposit.
- Credit Score Monitor: View credit score and monitor changes to credit.
- Enhanced Digital Banking: New, user-friendly features & more customizable account alerts.
- Debit Card Management: Monitor & manage your debit card within the digital banking app.
What’s Changing
- Debit cards, card numbers, and PIN (Personal Identification Number)
- Online and mobile banking platform/app and password
- End of day processing time
- Person-to-Person Payment Platform that will replace Zelle®
What’s Staying the Same
- Accounts and account numbers
- Bank routing number
- Fee and interest schedule
- Loan numbers
- Bill pay payee and payment information
Coming Soon:
Additional Benefits
Available in the weeks following the enhancement.
Mobile Wallet – Add your Exchange Bank debit card to Apple Pay®, Samsung Pay®, Google Pay™ or Garmin Pay™.
Person-to-Person Payments – A new platform to quickly and instantly send and receive money with other individuals, whether you’re splitting a bill, paying a friend, or sending funds to family, making everyday transactions more convenient and secure than ever.
Online Account Opening – A new, more intuitive platform allowing for the opening of accounts from anywhere, anytime.
External Transfers – Gain greater control over your finances by seamlessly managing and moving funds between your Exchange Bank accounts and accounts you hold at other financial institutions, all from one convenient platform.
Business Digital Wire Transfers – Business customers can request access to initiate domestic wire transfers with enhanced ease and efficiency directly through our digital platform, providing a secure and streamlined way to send larger sums.
Important Dates:
Monday, August 10th:
- Access to online and mobile banking will be available after 9:00am. Mobile users will need to update or download the new app before logging in using the instructions above.
- Online bill pay will be available after 9:00am
- Mobile check deposit will be available
- Telephone banking will be available
- After August 10th, you will need to reactivate your QuickBooks®/Quicken®. Please note, full integration cannot occur until after August 17th.
Tuesday, August 11th:
- ATMs will be available